1. How to request deletion
Email privacy@restorecheckiq.ca from the address associated with the account with the subject “Account deletion request”. Identify the organization and whether you are requesting deletion of your individual user account, a registration application, or an entire customer workspace. Do not send a password, authenticator seed, API key, or unnecessary customer evidence.
Current users may also open an authenticated privacy support case. An individual user cannot delete an organization or records the organization is legally entitled to control; workspace closure requires verified administrator authority.
2. Verification and effect
We verify identity and authority using account, organization, and security records. We may contact the customer organization where it controls the data. Once approved, access is revoked and eligible personal information and customer data are deleted or de-identified through the documented lifecycle.
Some information may be retained where reasonably necessary for law, taxes, security, fraud prevention, disputes, legal holds, or backup rotation. We will explain material retention that applies to the request. Deletion does not require RestoreCheck IQ to remove de-identified information that can no longer reasonably identify a person.
3. Timing and confirmation
We will acknowledge the request, request any needed verification, and provide a status or outcome within the period required by applicable law. Complex requests, legal restrictions, or customer-controlled records may require additional time, which we will explain.
Questions or complaints about the process may be directed to the Privacy Officer at privacy@restorecheckiq.ca.